Managed IT, Projects & Cybersecurity for Senior Living
EPIC360IT delivers reliable IT support, cybersecurity, and technology projects for operators. From helpdesk support to acquisitions, new builds, and infrastructure modernization, we help organizations simplify technology and focus on their business.
Proven IT Experience
EPIC360IT delivers proven IT planning, execution, and support, with specialized expertise in senior living and multi-location operations. Our experience includes supporting 56 communities, 53 acquisition transitions,
15 new community builds, 65 infrastructure upgrades, and 6 restaurant POS system rollouts. From responsive helpdesk services and cybersecurity to complex IT projects, we help operators maintain reliable, secure, and efficient systems. We also empower organizations through business intelligence, process automation, and digital transformation—delivering practical solutions that enable business focus and long-term growth.
IT Services That Keep Your Business Moving
Managed IT & Helpdesk
Responsive IT support, Microsoft 365 administration, device management, and proactive maintenance that keep your operations running.
Cybersecurity
Endpoint protection, identity security, MFA, email security, and risk mitigation.
IT Projects & Infrastructure
Acquisitions, new builds, network upgrades, migrations, and technology deployments.
Business Intelligence & Automation
Power BI dashboards, workflow automation, integrations, and process optimization.
Measurable Results
Our helpdesk is built around responsive support, accountability, and measurable performance. Over the last 30 days, EPIC360IT achieved 96.4% SLA compliance and 80.4% first contact resolution, while maintaining an average backlog of just 0.4 tickets per community. Our technicians resolved an average of 17.2 tickets per technician per day, demonstrating the efficiency and reliability that multi-location operators depend on.
We combine measurable service performance with personalized support, working as an extension of our clients' teams to keep their operations running smoothly.
Why EPIC360IT?
Senior Living Expertise
We understand the unique technology challenges of senior living operators, including multi-community support, management transitions, new construction, and infrastructure standardization.
A True Extension of Your Team
We collaborate with leadership and employees, providing responsive support, practical guidance, and training that help technology work for your business.
Proven Project Execution
From acquisition transitions to network modernization, our team brings practical planning, coordination, and execution experience to complex technology initiatives.
Business-Focused Technology
We connect IT strategy with operational priorities through business intelligence, automation, security, and process improvements that support informed decisions.
Let's Talk About Your IT Needs
Whether you're managing daily IT operations, planning a community acquisition, opening a new facility, or upgrading your infrastructure, EPIC360IT can help you plan and execute your next technology initiative.
Tell us a little about your IT needs, and a member of our team will contact you to discuss your goals, challenges, and next steps.