Managed IT, Projects & Cybersecurity for Senior Living
EPIC360IT delivers reliable IT support, cybersecurity, and technology projects for operators. From helpdesk support to acquisitions, new builds, and infrastructure modernization, we help organizations simplify technology and focus on their business.
Proven IT Experience
EPIC360IT delivers proven IT planning, execution, and support, with specialized expertise in senior living and multi-location operations. Our experience includes supporting 56 communities, 53 acquisition transitions,
15 new community builds, 65 infrastructure upgrades, and 6 restaurant POS system rollouts. From responsive helpdesk services and cybersecurity to complex IT projects, we help operators maintain reliable, secure, and efficient systems. We also empower organizations through business intelligence, process automation, and digital transformation—delivering practical solutions that enable business focus and long-term growth.
IT Services That Keep Your Business Moving
Managed IT & Helpdesk
Responsive IT support, Microsoft 365 administration, device management, and proactive maintenance that keep your operations running.
Cybersecurity
Endpoint protection, identity security, MFA, email security, and risk mitigation.
IT Projects & Infrastructure
Acquisitions, new builds, network upgrades, migrations, and technology deployments.
Business Intelligence & Automation
Power BI dashboards, workflow automation, integrations, and process optimization.
Measurable Results
Our helpdesk is built around responsive support, accountability, and measurable performance. With 96.4% SLA compliance, 80.4% first contact resolution, and an average backlog of just 0.4 tickets per community, EPIC360IT delivers consistent service that keeps operations moving. Our experienced technicians work as an extension of your team, combining personalized support with the efficiency and reliability multi-location operators depend on.
Business Outcomes
EPIC360 IT drives positive outcomes by implementing the right technology specific to your needs. We set up efficient communication systems that foster collaboration and productivity across your organization. Co-managed projects ensure alignment and adoption. Our best practices will empower your team for success. We also leverage business intelligence to enable data-driven decision making. Our technicians educate, empower, and collaborate with your team to make sure the technology works for you, not the other way around.
Your Trusted Partner for Technology Services
At EPIC360 IT, we specialize in providing technology support and services tailored for fast growing companies that strive for cost-saving best practices and satisfying dynamic business needs. We understand that technology issues can disrupt operations, so our goal is to keep your systems running smoothly while you focus on what matters most — your business.
About our company
EPIC360 IT, based in Roswell, GA, is a privately owned technology services company serving senior living, healthcare, property development, and financial services organizations across the Southeast. We deliver a support experience that emulates your culture and reflects the collaborative environment among our experienced technicians. Our team offers consultative insights to help clients optimize their workflows and technology use. With a strong commitment to customer care and extensive industry expertise, we empower businesses to achieve positive outcomes by removing technology barriers and driving efficiency.
Contact Us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!